Privacy policy

Lila & Rose New York (“Lila & Rose”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Place an order

  • Contact customer support

  • Subscribe to emails or newsletters

  • Fill out forms on our website

This information may include:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Order and transaction information

We may also automatically collect limited technical data such as IP address, browser type, and device information to improve website performance and security.

How We Use Your Information

Lila & Rose uses collected information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Communicating order updates and service-related messages

  • Improving our website, services, and user experience

  • Preventing fraud and ensuring transaction security

  • Complying with legal and regulatory obligations

We do not use your personal data for misleading or unauthorized purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only when necessary to operate our business, including with:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technical service providers

  • Legal or regulatory authorities when required by law

All third-party partners are required to handle your data securely and only for operational purposes.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our policies

Once data is no longer required, it is securely deleted or anonymized.

Your Rights and Control Over Your Information

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications at any time

  • Request restriction or limitation of data processing

To exercise any of these rights, please contact us at:
Email: info@lilarose-newyork.com
Phone (US): +1 302 556 0520

We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable privacy laws.

Data Security

Lila & Rose implements appropriate technical and organizational security measures to protect your personal information.

  • Secure encryption (SSL/HTTPS) is used to protect sensitive data during transmission

  • Access to personal data is restricted to authorized personnel only

  • Our systems and servers are maintained in a secure environment

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic and performance

  • Remember customer preferences

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

Third-Party Services

Our website may contain links to third-party websites or services. Lila & Rose is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party platforms they visit.

Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

Updates to This Privacy Policy

Lila & Rose reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal, operational, or regulatory requirements. Any updates will be posted on this page with a revised “Last updated” date.